Shipping & Returns
Shipping
At Munpaw, we proudly deliver to pet lovers around the world, including the União Europeia and other international destinations.
Most orders are delivered within 2–10 business days, depending on your location and local delivery services.
Once your order has been shipped, you will receive tracking information by email so you can follow your package every step of the way.
Please note that customs procedures, public holidays, weather conditions, or local carriers may occasionally affect delivery times.
Return & Exchange
At Munpaw, your satisfaction always comes first.
If your order arrives damaged, defective, or different from what you expected, our support team is ready to help and find the best solution for you.
Customers may request a return within a reasonable period after receiving their order, as long as the product remains unused and in its original condition.
Depending on the situation, Munpaw may offer:
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Product replacement
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Store credit
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Partial refund
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Full refund to your original payment method
Once a refund is approved, the amount will be returned through the same payment method used during checkout. Processing times may vary depending on your payment provider.
Our goal is simple: to make sure both you and your pet have the best experience possible.